Terms and Conditions

Terms and Conditions

Welcome to Aurenesse! By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

  • All purchases made through Aurenesse are subject to these Terms and Conditions.

  • By placing an order, you confirm that you have read, understood, and agreed to these terms.

  • We reserve the right to amend these Terms and Conditions at any time without prior notice.

2. Orders and Payments

  • All orders are subject to availability and acceptance.

  • Prices are as stated on the website and are subject to change without prior notice.

  • Payment must be completed before the order is processed.

3. Returns and Refunds

  • You have the right to return items within 14 days from the date you receive your order.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the original box.

  • Products that have been opened, used, damaged, or altered in any way are not eligible for return.

  • Return requests must be initiated by contacting our customer service within the 14-day period.

  • Returns will only be accepted if the product is returned in a condition suitable for resale.

  • You are responsible for the cost of returning the item.

  • Refunds will be processed only after we receive and inspect the returned item.

  • We reserve the right to refuse a refund if the product does not comply with our return conditions.

4. Shipping

  • Shipping costs are non-refundable.

  • Delivery times are estimated and not guaranteed.

  • We are not liable for delays or damages caused by third-party shipping providers.

5. Liability

  • We do not accept liability for any direct or indirect damages arising from the use or inability to use our products.

  • Our liability is limited to the purchase price of the item.

6. Consumer Rights

  • While we provide the statutory minimum 14-day right of withdrawal, we explicitly exclude any additional consumer rights beyond what is legally mandated.

  • By purchasing from us, you waive any rights to claims beyond those explicitly stated here.

7. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of [Your Country/State].

  • Any disputes will be subject to the exclusive jurisdiction of the courts in [Your Location].

8. Contact

For any questions or return requests, please contact us at:
Etienne.enterprise1@gmail.com